I requested and discussed information but never made an application. I received from them today a rejection letter. How can they dare submit a rejection, when I never made an application to them?
By the way, my credit score is 834.
Bottom Line: No, I would not recommend this to a friend
Marc, thank you for your review. We're disappointed to hear that your experience with us was anything less than perfect, as we always strive to ensure that our customers have the best possible experience. Our records indicate that you submitted an application to us via LendingTree (their application process is quite simple and can often seem like simply entering information to obtain rate information, but it's actually providing information for a loan application). LendingTree then sent your information to us, and likely also several other lending institutions in their network. So, we received your information via your LendingTree application, which is why we sent you the letter.
In addition, credit is only one factor considered when determining offers for auto refinance loans. Equally, if not more important, are LTV and DTI of the vehicle.
Thank you again for your review. We hope that we were able to alleviate any confusion, and we apologize for any stress or inconvenience. We hope to have the opportunity to work with you again in the future.