I have been experiencing the same issue as many others. This service crashes all the time, and their customer service tries to blame it on your internet or device.
It has crashed three times in two weeks, and they do insist it's your internet. Again, Prime and Netflix and many gaming sites work just fine. ISP is currently 342 Mbps download. When it crashes, it doesn't work on any device. Look at the star ratings and you will see MORE people give it a 1-star rating over all the others. They're stealing our money.
Bottom Line: No, I would not recommend this to a friend
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