I was $15,000 in debt to the IRS. I asked Optima if they can help me and the first thing they asked for was a retainer fee of $495. Then they asked me for another $2,000 for further investigation. I know a scam when I see one. I asked if I can get my money back because they have a 15-day money back guarantee and they told me they did not honor that.
Bottom Line: No, I would not recommend this to a friend
Hi Mr. Lopez, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.