They misled my wife and I. They made promises (which they will claim they hadn't) that were far from fulfilled! They collected over $5,000 of our hard earned money. For over 1.5 years they sat on the case and in the end, said there is nothing they could do. They are unethical and dishonest. My wife was crushed, I suggested Optima and talked her into it. The IRS has a big issue with them...so do many people. Please do not, I repeat, do not use them if you don't want to burn your money. Seek out a reputable tax attorney, but don't use them! We have emails saved, all of them of their promises. Don't go down that road, please.
Bottom Line: Yes, I would recommend this to a friend
Hi Mr. Soares, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.