Jami G.
Tucson, AZMember since October 2018

Reviews (1)

    • Oct 11, 2018
    • Verified Reviewer

    American Home Shield

    Been fairly satisfied until today

    Overall Experience:

    Today I came home to my smoke alarms going off. When I unplugged them to change the battery and reconnected the wiring back to the ceiling, the detectors still went off. Long story short, I spend 45 minutes on hold to make a service call. When I asked to speak to a supervisor to share my concern about the wait time, I was put on hold, and after approximately 20 minutes was disconnected.

    I made a second attempt and after 30+ minutes was finally answered and transferred to a supervisor again, only to be disconnected. After my third attempt and getting a supervisor, George, after hearing my crankiness, hung up on me. I WAS pretty cranky, but apologized for the mood, but wanted assurances that this will not be happening again. His solution was to go online to schedule a repair. I told him that if it was a dishwasher, I would have, but smoke detectors were a concern that I possibly needed urgent service for.

    I will be happy to provide phone records to prove the time I spent waiting for a service that I pay too much for. Also, when there is a disconnect on the line, I don't understand why representatives don't call back. THAT would be good customer service.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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