I loved it until it broke. I called customer service, explained I have two Rockets and on both the hose has split apart, and of course, it's not usable. The rep I spoke to was a joke at best. I asked if this was a common problem, oh no, it's not? Then why is there a YouTube video showing how to replace it? Anyway, he wanted me to buy new heads for $99.95 but they would forgo the $45.00 shipping fee. You can buy a hose on the internet for $19.00, which he said you couldn't. Well, the supervisor never called me back. They lost a customer over a $19.00 part. I will not buy another Shark anything, and Ninja as well. No, I would not suggest buying this product.
Bottom Line: No, I would not recommend this to a friend
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