Jo H.
IllinoisMember since October 2018

Reviews (1)

    • Oct 12, 2018
    • Verified Reviewer

    Shark Rocket

    Very disappointed

    I loved it until it broke. I called customer service, explained I have two Rockets and on both the hose has split apart, and of course, it's not usable. The rep I spoke to was a joke at best. I asked if this was a common problem, oh no, it's not? Then why is there a YouTube video showing how to replace it? Anyway, he wanted me to buy new heads for $99.95 but they would forgo the $45.00 shipping fee. You can buy a hose on the internet for $19.00, which he said you couldn't. Well, the supervisor never called me back. They lost a customer over a $19.00 part. I will not buy another Shark anything, and Ninja as well. No, I would not suggest buying this product.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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