Shane T.
San Francisco, CAMember since October 2018

Reviews (1)

    • Oct 17, 2018
    • Verified Reviewer

    Metromile Insurance

    New customer, first renewal 23% increase

    Overall Experience:

    I’m a new customer of Metromile. I thought it was a great service for someone who doesn’t drive their car that often. I have no accidents, no tickets, and excellent credit scores. After 6 months, I just received my renewal increase of 23%. I spoke to an agent and he told me it’s a Metromile business decision to increase rates for everyone in California and to take it or leave it. I’m taking it for now, but plan on leaving it soon. A really poor way to do business.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

    Link to this Review
    • Nov 9, 2018

      Company Response from Metromile Inc.

      Thank you for your feedback. We understand the confusion when it comes to your rates. Please keep in mind with insurance, statewide increases are common across the industry and there is a need to reevaluate rates from time to time. While we appreciate that you have been claim and accident-free with Metromile, the statewide increases affect all our policyholders. Because there are newer vehicles, more claims and medical bills for your state as a whole, rates increased across the board. It is not personal, and we do apologize for any frustration this increase has caused. We hope you still continue to see savings with our pay-per-mile insurance, and if you have any further questions, please don't hesitate to reach out to our service agents at 888-244-1702.

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