Melissa C.
IllinoisMember since October 2018

Reviews (1)


    • Oct 19, 2018
    • Verified Reviewer

    Current

    Terrible customer service

    So, I was watching TV one night and I saw a commercial for Current, the debit card for teens. I thought it was a great idea, especially since my teen son has been pestering me for a debit card. I sign up my son and daughter only to find out I will be charged $32 each for both cards, plus monthly fees. So I decide to cancel it right away. I delete the app, and when the cards come I do not activate them and shred them.

    I think nothing of it until today when I was charged for both cards. At first, I had no idea what the charge was for. When I realized it was Current, I called to ask why I was charged. Basically, when you sign up, it doesn't matter if you emailed to cancel or not, even activated the cards, you are on the hook. I was told that I agreed to the terms and it was my fault that I didn't read them more carefully.

    Now, some of the reviews had stated that the customer service was poor, but I thought it was an over embellishment. No, it really is poor. Now, if I had used the card, I mean I never even activated it, I could see them being hesitant to refund my money. The woman I talked to literally sighed and said you obviously didn't read the terms. So no, I guess I didn't, so shame on me. Please do not give them your checking account number because you will never see that money again.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

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