Ryan F.
Chicago, ILMember since October 2018

Reviews (1)

    • Oct 20, 2018
    • Verified Reviewer

    Metromile Insurance

    Rates keep skyrocketing and nobody will say exactly why.

    Overall Experience:

    I was saving a substantial amount, at first, but lately, Metromile seems to be addicted to rate hikes, and they don't actually save you a lot of money unless you hardly drive at all. When I signed up in 2016, I had a 1996 Ford Crown Victoria and thought "Hey, cool!" at paying like $15 a month and a couple of cents a mile for basic liability coverage, but in July of this year, I financed a 2018 Kia Soul Plus.

    Part of what made me comfortable taking on a car payment was the thought that Metromile had my back on car insurance rates. For a short while, they did. I was quoted something like $44 a month plus 9.6 cents per mile for $250 Collision and Comprehensive, 100/300/50 liability, $1,000 medical payments. Unfortunately, when it came time to renew, I got a declarations page stating that my rate would go up to something like $58 a month and 11.9 cents per mile. I thought, "Gee, that's a sizable increase, but still a lot cheaper than what other insurers want, so I'm not happy about this, but what can I do?" So, a couple of weeks later, the guy I'm renting a parking spot tells me to get out and I change my parking address back to my home address, which is roughly two blocks away.

    Metromile generated another declarations page for my next term, beginning 10/29, saying it would now be $67-something plus 13.5 cents per mile. I did some quick math and determined that my average monthly bill would be over the flat rate of traditional insurers, such as American Family, State Farm, and others, and none of them make you put a thing in your car that tracks mileage.

    Well, Root Insurance had my attention anyway because their app rides along and sees how you drive and then offers you a personalized quote. Long story short, I was able to get better insurance coverages than Metromile for a flat rate of $82 per month (paid for the whole term up front), and so I accepted this and canceled my policy with Metromile, effective 10/29. I asked Metromile what gave. Why did my rates skyrocket, and then do so again, and wasn't really given satisfactory answers.

    I was told things like, "Well, different zip codes, and general statewide increases..."

    If that's the case, then Metromile has definitely lost their edge and is due to lose more customers because the potential savings just are now minimal and not worth the uncertainty, or having to install spyware in your car to determine your rates. And like all proprietary software, we can't be sure that Metromile is limiting themselves to only what they said it would do. For example, Microsoft, Facebook, Google, and other big name companies use proprietary software to gather data and use it for god knows what.

    I'm not sure that Metromile used my information from the Pulse device maliciously to increase their rate, though, as the Root app rated my driving 9 out of 10 (shrug).

    Regardless, I'd never be able to prove that. Perhaps Metromile's customers are being asked to pay more because people living on the coast are getting hit by hurricanes and the entire state of California keeps getting set on fire, but that still really isn't my problem, in Illinois.

    It's not fair to punish me for the proverbial foolish man who built his house on the equally proverbial sand. Then there's the marketing that's all over the CTA recently. Maybe we're paying for that too. The funny part is that it says "Switch to Metromile and pay pennies per mile. Yes, just pennies!" The part that they left out seems to be that it's getting to be a bloody awful lot of pennies, and more every renewal or minor change to your policy. Will the last one to cancel Metromile please turn out the lights?

    Bottom Line: No, I would not recommend this to a friend

    15 people found it helpful

    Link to this Review
    • Nov 9, 2018

      Company Response from Metromile Inc.

      Thank you for your review, we appreciate your feedback. We get it, no one likes higher rates. And as much as we dislike increasing rates, we occasionally find the need to adjust our rates across the board in a state to make sure we’re still around to support you when you need us most. We definitely don't use your driving data to rate on behavior and apologize that you were no longer seeing savings with pay-per-mile. We truly appreciate your business and please don’t hesitate to contact us with any questions.

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