I bought this oven for my mother as a Christmas gift. For the amount of money I paid for it, I expected it to last more than the 13 times it was used. I suspect the heating element is gone in it. No service, and no way to get it serviced. I would expect it if it was used daily, but after 13 times! I will never buy another product with Wolfgang Puck's name on it. This company does not support the product they sell. You lost a customer for life.
Bottom Line: No, I would not recommend this to a friend