Laura R.
Maineville, OHMember since October 2018

Reviews (1)

    • Oct 21, 2018
    • Verified Reviewer

    American Home Shield

    And I thought First American was bad!

    Overall Experience:

    We switched home warranty companies from First American to American Home Shield on our three properties several months ago due to poor service and lack of contractors in our area. We looked at several home warranty companies and determined that American Home Shield, though more expensive, was the best. Boy were we wrong! The same poor service, more expensive and not only do they no fix things, but they break things that weren't broken and then tell you that they aren't covered under your policy to repair!

    We had a contractor come out to repair our refrigerator/icemaker (Day's Appliances), which was freezing up inside. He had to order parts and turned the water off to the refrigerator pending replacement. It took two weeks, with me following up daily, to get him back out to replace the parts. When he turned the water back on we had a flood in the house! He turned the water back off and hightailed it, telling us that we need a plumber. AHS was "kind enough" not to charge us for a second service call, however, when the "plumber" showed up (Soul-ultions, Inc.), he told me that he could not repair or replace the line as it was behind the cabinets (understandably). AHS will not cover any repair or replacement that requires going through walls/cabinets, removing cabinets, countertops, etc. I'm not sure what they thought, but why would a water line be easily accessed? Our previously warranty company included anything involved in fixing the problem, and since their contractor caused it, you certainly wouldn't think that it would be an issue.

    We don't want the countertops removed, just a new line run behind the cabinet drawers. This would only require small holes in order to fit the line.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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