Like other home warranty companies, these guys are scam artists. I had a simple leak from my washer and dryer, and they denied into the exhaust vent. After 7 phone calls and being on hold for six hours (I am not kidding, six hours), they denied our request even though in the contract it says they fix ductwork and washer and dryers (including ductwork). The people I called were rude and unhelpful. If I were you, I would run away from this company. They are awful!
Bottom Line: No, I would not recommend this to a friend
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