Brittany I.
Redlands, CAMember since October 2018

Reviews (1)


    • Oct 24, 2018
    • Verified Reviewer

    MOHELA

    Worst customer service. Do not recommend for anyone planning to go back to school!

    I have had the worst customer service experience with Sofi Mohela regarding my student loans. Ever since I went back to school full time for my master's degree, I have had multiple terrible experiences trying to get my In-School Deferments approved (which have to be completed every three months). They take forever to process the In-School Deferment requests, from two weeks to over a month. The customer service representatives have given me incorrect and inconsistent information on many occasions, which have caused my In-School Deferment to be denied, and delayed the process further.

    I feel this company does not care about the customers. It was one of my worst decisions to consolidate my loans with this company. I am regretting that decision every day. I would never recommend this company to anyone, especially if you plan to go back to school.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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