Rob R.
ColoradoMember since October 2018

Reviews (1)

    • Oct 26, 2018
    • Verified Reviewer

    American Home Shield

    Ice maker, hot water faucet and air conditioner service

    Overall Experience:

    I signed the AHS contract in February 2018 for $975.00. So far I have paid AHS about $600 in service fees at $75 per service request, and two of the items have been worked on 3-4 times each without being fixed, and each time I have been charged $75 although the item was not fixed. Yet, the contractor in each case was only paid for the initial service charge by AHS.

    In addition, AHS did not have a service provider in my region t service my air conditioner, they told me to find one, and they gave me an outside authorization number to use for the HVAC service. The HVAC person tried calling AHS and was put on hold for extended periods. I paid $2425.74 to the HVAC provider and did not get reimbursed by AHS. They said I did not have prior authorization and refused to pay.

    So, I've paid $4000 for services and have only gotten my air conditioner fixed, which I paid for directly to the provider.

    I think AHS is a scam and commits fraud by their operation of not taking calls and not providing service.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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