Lora Z.
CaliforniaMember since October 2018

Reviews (1)

    • Oct 26, 2018
    • Verified Reviewer


    Beware of Bookit.com

    Overall Experience:

    I screwed up. Beware of Bookit.com and their confusing policy, check your bank statements for extra charges. I booked with them last night and I found out they changed my flight to overnight flight. I immediately sent an email to them to cancel or change my booking, but they never responded on my email. The next day I called to customers service and tried to figure out this situation, but they hung up on me. I called the second time, and the operator finally told me if I want to change the flight they will charge an additional $400, and if I will to cancel my booking, they will charge my credit card for $50, which is a non refundable fee and my first payment of $198 is also non refundable. Here is a trick in their terms and conditions:

    Cancellation Terms

    Cancellations made before December 4, 2018 Eastern Time will be charged $25.00 per-person. Cancellations made on or after December 4, 2018 Eastern Time will be considered non-refundable. Airline Cancellation: Airfare is non-transferable and non-refundable.

    I am so disappointed because it wasn't my fault, they switched my non-overnight flight to overnight, and I had to pay for their mistake.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

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