What a disappointment. Being in the military, I was stationed all over the country, which I carried American Home Shield for many of the homes we lived in. I always paid my dues on time and never caused any issues. Now that I’m retired, after 23 years, a few months ago we moved to Florida and bought a home with a pool. The heater on my pool went out. I called AHS for service and paid my deductible. Turns out I need a full replacement, which is about 2 to 3 thousand dollars. They denied me because they said it was chemical related. which goes against the hazardous material clause on their contract. I told them of course it’s chemical related because it’s a pool and the water has chlorine. I guess chlorine falls under hazardous material. Then why allow me to add a pool to a warranty?
The person they sent to check my pool crushed the pipes leading to the heater, and now I can’t operate my pool. AHS says it’s not their problem and the pool guy they sent won’t fix what he broke. I called several AHS reps and explained my situation. I told them I’m not only a loyal customer of many years, but I’m also a wartime Army Veteran with tours in Iraq and Afghanistan. They didn’t care and said they won’t help me.
Now I’m out of options and have to not only fix the original problem, but also pay to fix the problem from the technician AHS sent. Customer care is big to me. The fact they used chlorine as an excuse for the hazardous material clause of the contract shows they’ll find loopholes to save from paying 2 to 3 thousand dollars. I’m sad for their lack of ethics and their lack of customer care.
Bottom Line: No, I would not recommend this to a friend
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