Hector M.
Jacksonville, FLMember since November 2018

Reviews (1)

    • Nov 2, 2018
    • Verified Reviewer

    American Home Shield

    Don't do it!

    Overall Experience:

    Save your money! Self-insure...this company will rob you!

    When I reported an AC unit issue on 10/13/18, a contractor came out and said that my issue was dirty coils. They said that the coil would need to be pulled out and cleaned and that it was too late to do it that afternoon of 10/13. They scheduled to come back out on 10/15 and they did. They came out, pulled out the coil, and cleaned it. After they left, my issue persisted. When I contacted AHS because the issue was not resolved, they said that they would come back out on 10/17/18. On 10/17/18 they never came and when I called to inquire as to why they did call, they THEN said that the coil was damaged that they would forward that issue to AHS. I contacted AHS that same day (10/17/18) and these guys said that they would send someone out for a second opinion.

    They came out and confirmed damage to the coils. The issue I have here is that my AC is still having issues and AHS doesn't want to repair it. Saying that the first and second opinion were the same and that the COIL was already damaged. The first opinion was that the coil was dirty. They took it out and cleaned it and said all was good. Heck, the first guy that came out said that my AC should last me another 10 years. Then when that didn't fix it, they changed their tune/story. As far as im concerned, the coil was fine and the contractor damaged it when they took it out to clean it.

    I paid AHS for 10 months ($42.99) + $100 for them to come out. The first time I needed help/service, they are denying it. Horrible company, DON'T DO IT. Self-insure. They are just taking peoples' hard-earned dollars. It's a scam!

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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