Unfortunately, I did not read these reviews before purchasing our insurance. This is the worst customer service experience I have ever had in my life! Our water heater went out and began leaking and flooding our garage. I was away at work, so I was unable to help. My 8-month pregnant wife calls the service line and was told she would not be able to help for 48 hours and there was no one who could help her. When she explained she was PREGNANT and has suffered complications, therefore she would be unable to do anything physically, the representative responded "tough" and ended the call.
After my wife explained the situation, I called back to get clarity as to why it would take 48 hours and to see if there was anything I could do to have it expedited as this is an emergency and a circumstance that requires immediate assistance. I explained my wife was pregnant and disabled due to pregnancy complications and asked politely could he direct me to a manager. He responded, "no." I explained to him maybe I was not conveying correctly the severity of the situation. Before I could finish my explanation, he cut me off and said: "Sir, I completely understand your situation, I've been there before and this is the best I can do." Baffled and insulted by his comment, I asked him his name (John) and gender (male) and how could he possibly be in my disabled 8-month pregnant wife's shoes and if he wasn't referring to her, he did not know our situation so how could he make such an insensitive comment. He responded "you gave me the highlights, I know what's going on and I won't help you any more than I have," and when I asked several times to speak to a manager, he hung up. This is the ABSOLUTE WORST experience I have ever had with any human being on this earth! The insincerity, lack of empathy, lack of emotional intelligence, and just plain rudeness of this is UNPARALLELED AND DISGRACEFUL.
To add insult to injury, no one ever showed. Do yourself a favor and stay far away from this company or any of its affiliates. They clearly have no intent on helping their customers, they just take their money.
Bottom Line: No, I would not recommend this to a friend
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