I decided to give an online auction format a try for our annual office United Way fundraiser auction.
While I was a little confused with the options (so many things you can tweak), I was able to figure it all out.
I didn't have any complaints from our employees about the site, auction totals went up, and took a lot of the work off of my shoulders compared to an offline auction. Well worth the 5%.
It could have been a negative experience due to the slightly confusing slate of options, but the customer service experience was fantastic. Joanne answered my call both times and knew how to answer my question before I even finished asking them. Also went above and beyond to tweak a few things I hadn't asked for to make my auction even better. A great example of how a dedicated customer service expert can make or break a customer experience.
The phenomenal value on the 5%.
Bottom Line: Yes, I would recommend this to a friend
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