Amanda L.
San Francisco, CAMember since November 2018

Reviews (1)

    • Nov 9, 2018
    • Verified Reviewer

    Metromile Insurance

    Shady business with terrible customer service

    Overall Experience:

    I've had Metromile for 6 months. A few observations:

    - You pay for the base rate of your policy a cycle ahead of time. This means that when you first sign up, they are applying a credit from the first payment to the first 6 cycles (your first policy period). This also means that your monthly cost looks considerably less.

    - Policy Renewal alert comes in the form of a nondescript email that says nothing about the fact that your base rate AND mileage rate might be increasing in the next 6-month policy period (you have to click through to the declarations page). Since you are paying for the base rate a month ahead of time, the new increased cost is automatically applied to you *current* bill if you don't cancel it by the time the current cycle ends.

    In short, the cost savings don't add up, since the true costs of your first 6 months are somewhat obscured by the prepayment credit, and my rates have increased by an equivalent of $20 a month for the next policy period. I am currently looking to switch ASAP.

    The customer service representative tried to tell me that I received 6 weeks notice, and when I pointed out to her that 10/1 to 11/4 is not 6 weeks' time, she told me that we were talking in circles.

    Bottom Line: No, I would not recommend this to a friend

    19 people found it helpful

    Link to this Review
    • Nov 9, 2018

      Company Response from Metromile Inc.

      Hi Amanda, thank you so much for taking the time to leave your feedback. I apologize about the customer support you received and that you are no longer seeing savings with Metromile. As much as we dislike increasing rates, we occasionally find the need to adjust our rates across the board in a state to make sure we’re still around to support you when you need us most. You should still be seeing savings, as we strive to provide the fairest and most affordable offering for low-mileage drivers. We truly appreciate your business and please don’t hesitate to contact us with any questions.

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