Fraud alerts on credit cards are common while traveling. I get it. But, when you call the fraud department to tell them that you made the charges, you don't expect to get a rude customer service experience and an answer that they can only text to a local number for the identity identification. DUGH...I'm traveling overseas like I notified you guys. Thus, I do not have access to my local number. And, texting is the only way to clear it up with them. They can't text to a local number, they can't email, thus...they can't do ANYTHING for you! First Costco had AMEX, which was just as bad. Now CITI...Costco, when are you guys going to learn? And, the manager that I talked to since the first line representative was not trained in handling an overseas fraud issue, was simply RUDE, trying to tell me that they couldn't help me without a local number.
Bottom Line: No, I would not recommend this to a friend
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