William R.
TexasMember since November 2018

Reviews (1)

    • Nov 13, 2018
    • Verified Reviewer


    I would not recommend anyone use this service!

    I saw this on a pop-up on Instagram, and since I have a minor child that resides in a different state than I do, it sounded like a good idea. I attempted to sign up for the free trial period, and when doing so, I realized I had made an error in my entry of my information. I tried to correct it, but the system would not allow me to go back to that screen. I stopped and called. The customer service agent said I had to send in all of these documents to fix it. I hadn’t even finished the set up of my account, why do I have to send in any documents? It was just 10 minutes after trying to set up the free account. I did get to the entering of my credit card information but didn’t approve the deposit amount yet.

    I decided at that point that this wasn’t for me. I told the agent to cancel everything and I didn’t want to try this service anymore. Two days later there is a charge on my card for $19.74. Why did they charge me when (1) it was supposed to be a free 30-day trial, (2) I didn’t complete the whole set up process, and (3) I canceled it 20 minutes after trying to set it up. Not even one day, and no, I didn’t even approve to get a card mailed out.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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