I purchased the Calming Comfort Blanket, brought to us by The Sharper Image, based on a TV commercial (never doing that again thanks to The Sharper Image), on November 2nd, using their payment plan. The first payment was processed by my bank on November 5th. On November 12th, I checked the status of the package through FedEx and it said "shipping label created."
I called, spoke with Elias, and he said they were backlogged and had no idea when the blanket would ship. He also said the ENTIRE tracking system was down (FedEx's obviously wasn't). He offered me free shipping for my inconvenience, but when a blanket costs as much as the Calming Comfort Blanket, that is nothing. I requested they cancel my purchase. They refused because they said it was "in processing" (i.e., the shipping label was created). I also spoke to the supervisor who told me the same thing. They would not cancel it and refund my money, and they had no idea when it would come to me.
An absolute false advertising, possible scam going on. I will never, ever, purchase anything from The Sharper Image again, or something from an online company I have never used before. DISPUTE TRANSACTION THROUGH BANK - that is how you will get your money back.
Bottom Line: No, I would not recommend this to a friend
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