David S.
San Diego, CAMember since November 2018

Reviews (1)

    • Nov 16, 2018
    • Verified Reviewer

    American Home Shield

    American Home Shield - NOT CUSTOMER CENTRIC!

    Overall Experience:

    Terrible. I had a water heater go out, it took two weeks to get someone out. The contractor added replacement parts and labor not needed, and of course, not part of the contact (I believe this was done by design and intent). It cost an extra $500.00. I had to do this or wait another week without hot water. I had another claim for a frig, paid the $100 for a contractor to come out, they did. This was in September, three months ago. Nothing was done, no follow-up, I called several times and had to wait 45 minutes before talking to someone who did not help at all. I will try again tomorrow, as the only remedy is to schedule and pay another $100. Terrible customer service, not an advocate for the homeowner, not American! Not happy.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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