JoAnne T.
JoAnne T.
TexasMember since November 2018

Reviews (1)


    • Nov 17, 2018
    • Verified Reviewer

    StrictionBP

    Fake information phone number given for customer service

    I have tried to contact StrictionBP by phone number given, and it's not a working number. So I am canceling my orders. Google had the same number, no response. I wish to cancel the service auto-refill. If anyone knows a correct number, please let me know. Thank you.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

    Link to this Review
    • Jan 15, 2019

      Company Response from Optimal Health Products

      Hi JoAnne.

      I hope this note finds you well. My name is Trevor, and I am a member of the Optimal Health & Wellness Team. StrictionBP is one of our most popular premium supplements.

      First and foremost, I’d like to thank you for purchasing StrictionBP! With our tens of thousands of satisfied customers, you can rest assured that we value each customer and our customer interactions. As such, your feedback is extremely important and we will work hard to correct any less than satisfactory experience.

      As it relates to your specific complaint; I understand that there has been some difficulty in reaching our customer service team, and for that, we sincerely apologize. What I can confirm is that our customer support lines are working and our support team is receiving calls at 844-248-3717 Monday-Friday between the hours of 7:00 AM – 7:00 PM (EST), and on weekends from 9:00 AM – 5:30 PM (EST). This is always the case, so I can’t say why you were having so much difficulty reaching us.

      These contact details are included in the documentation you would have received with your order as well as being provided on our website and on the numerous emails you would have received after you placed your order. Additionally, I did find this number when I did a google search.

      Is it possible you have been calling outside of our customer support hours?

      Can you let me know what telephone you have been calling and where you got it?

      Also, if you would prefer to e-mail us, you can do so at ContactUs@StrictionBP.com.

      All that said, our objective is to ensure you are completely satisfied and to learn that we fell short of your expectations is unacceptable.

      If you would be so kind, and if this issue is still open… please feel free to contact me directly at Trevor.F@Optimal-Health.com and I would personally like to make this right for you.

      Thanks so much for your patronage.

      We wish you good health.

      Sincerely,

      Trevor Frank

      Director of Customer Support

      General guidance related to common customer questions:

      Looking for shipping updates?:

      Orders are typically shipped out within 24-48 hours of being placed. When orders are shipped, you should be notified via email with tracking information. Although this happens seamlessly in the vast majority of cases, there are times when these notifications can get filtered as spam or are simply overlooked.

      If you’ve exhausted all avenues at finding this notification, we encourage you to reach out to us toll-free at: 844-248-3717. We are available Monday-Friday from 7:00 AM (CST) to 7:00 PM (CST), and Saturday-Sunday from 8:00 AM (CST) to 4:30 PM (CST).

      Billing Inquiries:

      If you have questions about a charge associated with your order, or would like to change or cancel your StrictionBP order profile, we are available and happy to help you. Simply call us at the number above.


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