James H.
ArizonaMember since November 2018

Reviews (1)

    • Dec 13, 2018
    • Verified Reviewer


    Updated review

    A week later

    Amazingly, now a week later I logged in as they suggested (assuming that there is a real human being in GoFundM) with the result that they scheduled another week's delay of the funds!

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Comments (5) Link to this Review
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    • Nov 25, 2018

      GoFundMe T., Customer Happiness Lead

      Thank you so much for reaching out, James, and our apologies for the trouble. It looks like our team has been trying to get in touch with you, but it appears you have not been receiving our replies.

      On November 14th, our team sent an outreach with the subject line: "Third Outreach to James H: Important Message From GoFundMe - Response and Action Required." Could you check your inbox for that message once more, as well as your spam or junk folders? Please let us know if you're able to find that message, and if not, we'll be right here to continue working with you.

    • Dec 9, 2018

      Bruce H.

      I also have been going through the "we sent you funds," I have been told to contact the bank, they insist nothing has been sent, GoFundMe has developed secret ways to look at account information if you look, it delays your funds an additional ten days as they reset your account. If they hadn't locked all my funds into their accounts, I would certainly avoid using these people in the future. For such a "people-oriented" service, it certainly seems you have become derailed from my expectations.

    • Dec 16, 2018

      GoFundMe T., Customer Happiness Lead

      Hi James,

      We can see that you reached out to our team directly on December 6th in the email titled "HELP," and our trust and safety team followed up with you that same day.

      We can see that you still have not addressed the questions from the message we had sent on November 13th, so we shared those questions with you once more on December 6th. We can assure you that if you continue to work with us by responding to our review questions, we can move this process forward. We look forward to hearing back from you.

    • Dec 16, 2018

      GoFundMe T., Customer Happiness Lead

      Thank you for getting in touch with us here, Bruce. We can see that our team has responded to you in our ongoing email conversation, "I would like my funds." We had sent our last response on December 14th, and are still awaiting your reply. If you could kindly follow up with us there, we can continue working with you to assist with the withdrawal process. Thank you.

    • Jan 9, 2019

      GoFundMe T., Customer Happiness Lead

      Hi James,

      We apologize for how prolonged this experience has been for you. We've been trying to reach you for months now, as we've needed to hear a response from you directly via email before sending out your funds.

      Since this hasn't been an ideal experience, our team decided to send the funds out as of this morning. The withdrawal should reach you within 2-5 business days from today.

      If there is anything else we can help with, please don't hesitate to let us know.

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    • Previous review
    • Nov 17, 2018

    Impossible to get money after being promised

    It seems that each time you seek to have the money transferred to your account so that you can distribute it to your NEEDY FRIEND, they POSTPONE the date another week! I'm very disappointed that I trusted GoFundMe with my money and that of my friends, hoping that it would be used for good. While they promise to get back to me when I print and send requests, nothing happens. Perhaps they are understaffed, overworked, or just incompetent. But when dealing with severe needs, this is inexcusable.

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