James H.
ArizonaMember since November 2018

Reviews (1)

    • Dec 13, 2018
    • Verified Reviewer


    Updated review

    A week later

    Amazingly, now a week later I logged in as they suggested (assuming that there is a real human being in GoFundM) with the result that they scheduled another week's delay of the funds!

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

    Link to this Review
    • Dec 16, 2018

      Company Response from GoFundMe, Inc.

      Hi James,

      We can see that you reached out to our team directly on December 6th in the email titled "HELP," and our trust and safety team followed up with you that same day.

      We can see that you still have not addressed the questions from the message we had sent on November 13th, so we shared those questions with you once more on December 6th. We can assure you that if you continue to work with us by responding to our review questions, we can move this process forward. We look forward to hearing back from you.

    • Previous review
    • Nov 17, 2018

    Impossible to get money after being promised

    It seems that each time you seek to have the money transferred to your account so that you can distribute it to your NEEDY FRIEND, they POSTPONE the date another week! I'm very disappointed that I trusted GoFundMe with my money and that of my friends, hoping that it would be used for good. While they promise to get back to me when I print and send requests, nothing happens. Perhaps they are understaffed, overworked, or just incompetent. But when dealing with severe needs, this is inexcusable.

    • Nov 25, 2018

      Company Response from GoFundMe, Inc.

      Thank you so much for reaching out, James, and our apologies for the trouble. It looks like our team has been trying to get in touch with you, but it appears you have not been receiving our replies.

      On November 14th, our team sent an outreach with the subject line: "Third Outreach to James H: Important Message From GoFundMe - Response and Action Required." Could you check your inbox for that message once more, as well as your spam or junk folders? Please let us know if you're able to find that message, and if not, we'll be right here to continue working with you.

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