Tom C.
Atlanta, GAMember since November 2018

Reviews (1)

    • Nov 23, 2018
    • Verified Reviewer


    HomeAdvisor is the worst

    Overall Experience:

    You know what? They are the absolute worst. I do not exaggerate this one bit.

    The guy who opened my account (for $250 or whatever) was just released from prison for “Bilking elderly couples out of retirement funds”! Link available!

    You're charged for a customer if they're serious or clueless

    You're charged a very random amount per lead. I understand how advertising works, but they are really all over the map.

    We are a small foundation contractor. I was billed $95 for a customer that wants some kind of window work in her attic. OK, no big deal I thought. They should refund $95 because well, we never intended to do any work in attics or above ground windows.

    I spent more time disputing the charge than any reasonable person would over the course of a couple weeks. Anyway, they wouldn't budge and so I asked my credit card company to dispute a transaction.

    These fools have so many disputes they clearly are taking advantage of people. Fast forward a run-on-paragraph and 6 months, I've got a collections agency harassing me and treating me like I'm criminal scum.

    I had a total of 60-200 leads and of those, I was able to convert about half of what I normally can, even with cheaper ad generations like Craigslist. It cost me around $1400

    Overall it's a system that CAN work, and honestly, I don't even dislike Steve (the bilker). He was very personable and funny, a great salesman. The situation was a pretty well published event and it shows a lot about the management to target someone like him for employment.

    Management is the problem here. It's a boys-club with lead generation algorithms that cherry pick the best customers for the contractors that have been with them the longest. In my opinion, that is fine, both morally and business wise; but it is what you are up against.

    I wouldn't recommend Home Adviser to a contractor unless it's a unique situation with favorable results.

    I wouldn't recommend HomeAdviser to a homeowner because the fees the company has to pay to meet you are too high. This has to translate to more expensive work. Ask friends, use Google, maybe even YellowPages.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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