Emily C.
Northern CaliforniaMember since November 2018

Reviews (1)

    • Nov 24, 2018
    • Verified Reviewer


    WORST Customer Support Ever, Shows Showing up Days Late

    Overall Experience:

    Don't expect ANYTHING good by contacting customer service. Customer Support/Tech Support is Outsourced, Farmed Out.

    When you call Hulu, the customer service reps know nothing about tech. They don't know how to problem solve, and they only speak from a script.

    If you ask anything that requires an off-script answer, you'll get silence or an exact repeat of the last answer. If you ask again, a repeat of the same answer again.

    Hulu's tech people are actually are SalesForce employees who do a terrible job. When they get a tech question they don't know how to answer, they say, “We'll pass your feedback along to our team.” That's the big BRUSHOFF.

    Your comment or your problem never goes anywhere. Your problem is probably never solved. The "team" is Salesforce, not Hulu Technology or Engineering or anyone actually AT Hulu.

    And it appears, as this is a pattern, that the comment or problem or tech issue is NEVER escalated in a way that actually gets to Hulu. Escalations to Hulu are suppressed by Salesforce to make it appear that Salesforce is doing a better job of resolving customer issues than they are.

    What Salesforce is doing is a complete scam, and Hulu execs should be alerted that what Salesforce is doing is a scam. BTW, Salesforce tech support for Lenovo and CBS All Access is also terrible. Why Hulu ownership would have selected Sales Force to outsource their support is a complete error.

    It's the absolute worst as others have said, and Hulu execs should know about the intentional suppression of the customer concerns that actually reach the company.

    The Shows, Programming: So, getting to the shows. They're supposed to show up the next day. I'm still waiting for a show from FIVE DAYS AGO to show up. So the next-day viewing thing is not where it should be for Hulu to make that claim.

    The graphics interface is clunky, and it's hard to get categories organized so they're actually useful.

    In the Lineup are tons of crappy shows that I'd never watch, and when I'm finished watching a show in my Watchlist, Hulu begins auto-playing some show I've never selected or wanted.

    But there is some good programming. Handmaid's Tale is their original series and brilliant. Other good programming also. But Hulu has so far to go to have the ease of use of HBO or Netflix, I can't really recommend Hulu.

    Hulu's CEO and Exec Management need to bring their tech in-house and train them well ditch Salesforce (OMG they are so awful), hire smarter tech people to solve the problems, hire a much better graphic user interface designer to design how the customer uses the app, and hire more tech programmers to upload programming so it shows up within the timeframe promised.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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