Jerome A.
Chicago, ILMember since November 2018

Reviews (1)


    • Nov 25, 2018
    • Verified Reviewer

    Kuna

    Great Idea / Poor development

    I purchased my Kuna light/camera about 18 months ago. It worked perfectly until I upgraded my WiFi system at home. Since then I have not been able to get the system back online. The customer service is totally uncoordinated and lacks any follow-up. Customer service started with just email to and from, then they added a live person with limited available times. Now they have at least two full-time customer service personnel.

    However, all they can tell me is to go through the hookup process to reconnect. Even with an electrician on hand, we were not successful. I've sent video of camera short (1 or 2 seconds) blue light, copies of product model and ser number. Still nothing from Kuda.

    I believe the product was not fully developed before being sold and now the customer is paying for their lack of developement. I believe that others are having difficulty with system with newer smart phones/tablets. So far I'm frustrated with all I've spent trying to get it to work and no adequate response from KUNA. I purchased this directly from Kuna's website.

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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