Dustin H.
Salt Lake City, UTMember since November 2018

Reviews (1)

    • Dec 2, 2018
    • Verified Reviewer

    Landmark Home Warranty

    Rip off

    Overall Experience:

    I couldn't be more disappointed with Landmark and its contractor, Husky Maintenance. We requested the furnace tune-up that was covered by our warranty. Landmark sent Husky to do the tune-up. After the service tech finished the "tune-up" and left, our furnace stopped working. Husky sent out two other techs to fix it. They couldn't fix it and told us that the furnace now needed to be replaced. They also said they would have to tear out part of our kitchen to replace the furnace. So now we went from a working unit to a dead unit and the prospect of tearing out part of our kitchen.

    Since the furnace was working up until Husky did the "tune-up" and died that same day, I have to believe that the Husky tech broke the unit. We called our own HVAC contractor out and he couldn't believe what Husky had done and what they were claiming needed to be done (i.e., tearing our part of the kitchen) to replace the unit.

    When we told Landmark that we didn't want Husky replacing the unit, Landmark only offered one other contractor. The other contractor's online review were consistently one or two stars. Since we didn't want them either, and Landmark offered to pay us $1000 and let us pay our own contractor. Needless to say, we're going to have to spend at least four times that amount to have a new furnace put in. Oh, and remember, it was Landmark's contractor that broke the furnace in the first place.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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