Eileen K.
New YorkMember since November 2018

Reviews (1)

    • Dec 3, 2018
    • Verified Reviewer

    Keen Home

    Customer service

    I ordered the wrong size. I measured but didn’t realize that some of the vents I wanted to use them for were not all the same size. I wanted to return two of the vents and buy two more of the correct size. I tried for hours to find out how to return. What I found out was that you need to request an RMA form. Okay, how do I do that? Finally got to the request from which asked for numbers that were on the boxes, on my email receipt or on the invoice. The latter number didn’t exist. The amount of information required for this form was ridiculous. This is 2018! It should not be that complicated to make a return!

    Once I completed this request, they said they would email me what to do next. Again, it’s 2018, so I expected an immediate response and more than 24 hours later, nothing! In the meantime, I had already ordered the replacement sizes. If I can’t return the wrong ones, I will have spent over $600! The return policy is within 60 days and no questions asked. Really? You asked a lot of questions about numbers. Why couldn’t they just look up my order number or better yet, include a return invoice and label like just about every other company I’ve dealt with?!

    Bottom line? Be very careful before you hit "submit order" because there’s no going back!

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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