Charlie D.
Charlie D.
Suffolk, EnglandMember since December 2018

Reviews (1)

    • Dec 7, 2018
    • Verified Reviewer

    Secret Escapes

    Never again!

    I wouldn't book ever again with Secret Escapes.

    Unfortunately for reasons (none of Secret Escapes), I was unable to take my trip, which I booked for myself and my partner for £500.

    I emailed trying to cancel the booking and claim a part refund. In my policy, it explained that if I was to cancel, I would not be able to receive the cost of my transport back but the cost of everything else would be fine. I contacted Secret Escapes with plenty of time to cancel and hopefully be partially refunded. Secret Escapes took DAYS to get back to me. After a lot of backing and forthing, I finally received information that I wouldn't be able to get ANY of my money back THE DAY of the trip. Not just the day of the trip, but after my train had already well and truly left the station. Having known that I wouldn't get ANY of my money back, I would have gone on the trip, but because Secret Escapes took their sweet time getting back to me, I missed out on not only the trip of a lifetime, however, £500 worth of hours and hours of working and saving.

    Moral of the story, don't book with Secret Escapes unless you have some darn good travel insurance.

    Also, they are USELESS at replying to emails.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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