Nicole C.
KentuckyMember since December 2018

Reviews (1)

    • Dec 11, 2018
    • Verified Reviewer

    Sleepgram Pillow


    I ordered two pillows and entered billing and shipping information. AFTER this, I was offered a comforter for "only shipping cost of approximately $8." I clicked on this to see what it was and then immediately the site shut down and I was sent to Facebook. I wasn't even sure if they received my pillow order, but then it all arrived. I also received the comforter, which I didn't question (even though it wasn't the correct size) because of it only being $8. Now today I notice a charge on my credit card for $170.00. I call the company and am told that the $8 was for a trial period and since I didn't return in that period I was charged and that there was "nothing he could do." I explained very explicitly that there was no way I accepted this due to their site crashing (after talking to him I believe that is intentional because no one in their right mind would pay $178 for this comforter, especially one that doesn't fit their bed).

    I am very sure they have to save that approval and asked him to review their back-end systems because, due to the crash, he would find I didn't accept those terms. He just kept repeating that there was nothing he could do. I asked to talk to his manager, he states he is a supervisor, so there is no manager. I told him I know there is someone he reports to. He then admitted he has a manager but that managers "don't get on the phone." His name is Louis and his manager's name is Amber, but there is nothing that either of them can do.

    I have disputed the charge with my credit card company and will wait and see. I do like the pillows and wasn't going to cause a fuss about the comforter they sent without my approval, but at this cost and bad business dealings, I will take it far and wide. I have never written a review before but felt this was an intentional way to defraud people and that is not right. Beware of the add-on offers at the end!

    Bottom Line: No, I would not recommend this to a friend

    50 people found it helpful

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