Brittney C.
CanadaMember since December 2018

Reviews (1)

    • Dec 13, 2018
    • Verified Reviewer


    Just awful

    I paid extra for Express Shipping (2-4 days), only for it to take about 12 days to finally get to me, and THEN I had to pay an EXTRA $22 for more shipping and tax fees that I was completely unaware of! So the $60 I had originally paid for has now made its way up to $82! Lol. I'm so unimpressed, and I will never be buying from this company again, it's just too much. Probably the worst online experience I've ever had.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Comments (2) Link to this Review
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    • Dec 26, 2018

      Mollie, Customer Experience Specialist

      Hi Brittney,

      Thanks for sharing your HiSmile experience with us! Taxes and customs charges differ depending on the country and state of the shipping address and are charged based on the total value of the purchase. If your purchase is over the import threshold for your country you may be required to pay these charges. We recommend contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

      However, these fees sound extremely high, I have now had our customer experience team reach out to you via email regarding this!

      Speak soon Brittney!

    • Jan 16, 2019

      Marta V.

      I found the product to be poorly designed and have stopped using it soon after I started. I'm disappointed not only in the product but HiSmiles's customer service, which is a nightmare to deal with. Their approach is to deny, argue, ignore, deny some more, pretend they "can't locate your past emails," that you're wrong if you don't like their product, and repeat the same fake niceness phrases over and over until you just give up fighting to get a refund.

      Soon after I publish this review, they will write me a 6th run around email not resolving the issue at all! BS company with no integrity. UGH! Stay away from them for real.

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