James C.
James C.
CaliforniaMember since December 2018

Reviews (1)

    • Dec 17, 2018
    • Verified Reviewer

    American Home Shield

    Unsatisfactory service

    Starting around December 4th, I requested plumbing assistance. Two days later a plumber showed up and said to call him back after line drained. The line never drained, so I had no satisfactory solution. The long and short of it was I emailed AHS and told them to cancel service. By December 6th, I see a charge of $75.00 appear on my bank statement. I have asked to have that refunded. I also asked to have my contract canceled and refunded.

    AHS service is not what it used to be. I was on hold for over two hours one day. When I do get someone, they talk too fast and are garbled, even my CapTel phone cannot understand. Wait time is totally unacceptable. I have notified my bank not to pay the $75.00 charge and questioned the three charges totaling $578.00 if the refund does not come through. I have had AHS for better than 10 years. I now consider them to be the worse.

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

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