We are the downstairs unit, our upstairs neighbors had a water leak in their bathroom and over time it was leaking, we were packing for a vacation and I noticed in the wardrobe the carpet was wet. Upon investigating I noticed the clothes hanging up were also saturated, and upon pulling them out, they were also moldy. Walls were also saturated. I filed claim and it was declined by Lawrence, followed up with him and he just quoted rules and regulations.
Eventually, he said that they might cover the hotel stay during construction. A month later when construction was due to start, I forwarded Lawrence the builder's quote with construction dates but never heard back from him. I needed to speak with a supervisor to get someone to action the hotel stay.
Out of the blue, I get an email from Lawrence saying congratulations your claim has been approved and we should be getting our claim paid into our account in a few days.
This turned out to be wrong, and we are not getting anything, the payment was intended to cover our hotel stay. This was deceiving, and we are still left with several thousand dollars of damages due to this water damage.
Bottom Line: No, I would not recommend this to a friend
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