I ordered a 20lb blanket for my wife on December 12th, it arrived on the 15th. Quick shipping. She has slept with it for a few nights and loves it. She's sleeping deeper and longer than she has in quite a long time. We are very happy with the product and just ordered the duvet cover to go with it.
I can't comment on the customer service side of the business, but with the general enlightenment demonstrated by people these days, I take negative comments with a grain of salt.
Bottom Line: Yes, I would recommend this to a friend
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