Michelle H.
Denver, COMember since December 2018

Reviews (1)


    • Dec 21, 2018
    • Verified Reviewer

    TruthFinder

    Pricing scam

    When I signed up for the "special" pricing of $23.00 for one month of unlimited searches, I expected to be charged for $23.00.

    I was charged $46.04 for two months upfront.

    I called customer service and spoke to Jasmine who said her supervisor told me to email help@truthfinder.com and send them the screen I took of the price quoted.

    What a RIP off!

    Bottom Line: No, I would not recommend this to a friend

    19 people found it helpful

    Comments (1) Link to this Review
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    • Dec 28, 2018

      Ashley H., Customer Service Manager

      Hi Michelle,

      We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card, as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We also apologize that our customer service team was not able to resolve this for you the first time around. Please contact our customer support team again at 1-800-699-8081 so we can make things right.

      Sincerely,

      TruthFinder Support

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