Charles B.
Charles B.
PennsylvaniaMember since December 2018

Reviews (1)

    • Dec 27, 2018
    • Verified Reviewer


    Great start, now not so great!

    Overall Experience:

    I have had my hearing devices for a little more than a year. They have needed to be replaced three times after they just stopped working. I paid $2000.00 up front. Now they are telling me they want $400.00 to replace the one that has stopped working once again. I spoke with Chris in customer service and he seemed irritated and condescending to me. He said I was not cleaning them properly. I have been cleaning them per instructions for the time I have had them. I think perhaps they are designed to make it difficult to maintain in proper working order and they want to blame me and charge me more money. When I bought them I did not know they should have been labeled disposable. So, I am out my money and have one working unit. I am not paying another $400.00 for a disposable hearing device. Think down the road before you buy these units. They are NOT what they are promised to be.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

    Link to this Review
    • Jan 15, 2019

      Company Response from Eargo

      Hi Charles, thank you for your comment. We appreciate you sharing your experience and would like to see if there's anything we can do to help you and improve ourselves. Could you please confirm the email address used at the time of your request so we can look into your Eargo experience?

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