Natalie A.
FloridaMember since December 2018

Reviews (1)


    • Jan 4, 2019
    • Verified Reviewer

    GoFundMe

    I recommend to read every email sent by GoFundMe

    Hi guys. I trust this information can help you, especially if you are the type that likes to read reviews. I started a campaign on November 22nd. I really thought it was going to be a lot easier since to my knowledge I was doing everything right. Two days later I read on my campaign's page that the funds were on hold and to expect an email with more information. I honestly freaked out and wouldn't stop looking at the page to see if anything had changed. I probably sent about 5 emails and nothing.

    Then, I paused and prayed asking for guidance and sure enough, it hit me! I went back to check all the emails thinking I could've missed something. I was receiving so many notifications from GoFundMe notifying me of all the generous donations that I missed a very important email. There was one email explaining why the funds were on hold and actually detailed every step I needed to make so that the funds could be released. I won't lie, I was still worried, but I did everything accordingly. They were basically asking me to update the page by writing a brief story about the present status of the beneficiary for all donors to read. I needed to add details such as who was going to take the money to the beneficiary and how, his present situation, etc. They asked to be specific and write as many details as possible, so I did.

    After doing so, I received another email probably about a day later saying that the information was processed successfully and that they were lifting up the hold and depositing the money in my account within the next couples of days. I was so relieved however, not totally convinced after reading so many negative reviews. To my surprise, the funds were transferred the following day, all of it!

    So, I learned something. I should read everything carefully and follow up accordingly instead of using my judgment based on reviews only. Not that it's a bad thing, but unfortunately, one's bad experience can ruin it for others and affect a really good company's reputation. I can see why GoFundMe has so many measures. All they are trying to do is protect our generous donors, protect us as organizers because by me giving all those details, it proves my donors I'm being transparent and a good steward of their money, and at the same time the company is protecting themselves. Please read your emails carefully. The solution might be there, and try to follow as they suggest.

    I do want to say, I would use them again, but I hope they can adapt phone customer service. Thanks for reading.

    Bottom Line: Yes, I would recommend this to a friend

    5 people found it helpful

    Comments (2) Link to this Review
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    • Jan 4, 2019

      James H.

      Natalie, this is great news for you, but I have never received such an email. I just reviewed every one (as I save each one) and I am assured all is in order. I would LOVE to receive such an email...but in spite of my CALLS and LETTERS (yes, I was able to actually get info on their hidden REDWOOD CITY address), I am ignored. The pity is that these funds were vitally needed weeks ago! I will shortly go on social media and do my best to STOP this scam.

    • Jan 9, 2019

      GoFundMe T., Customer Happiness Lead

      We're so glad to hear that, Natalie! We appreciate you sharing your experience with us here.

      James, we're so sorry for the continued effort here. We'll follow up with you in your original review to keep things organized.

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