Greg J.
Greg J.
North CarolinaMember since January 2019

Reviews (1)


    • Jan 9, 2019
    • Verified Reviewer

    Porch.com

    Sex offenders in the Porch database

    When you use Porch.com you just might get a convicted/registered sex offenders information sent to you! Porch tells homeowners that all of the professionals they refer are vetted and background checked (taken from the porch.com website) but this simply isn’t true. When a contractor is found out to be a convicted/registered sex offender and Porch is questioned as to how this happened, their response is "Everyday we aim to filter and perfect our list of pros by encouraging them to go through a full check, unfortunately, this is not true for all of the pros in our network as this process takes time, additionally each city has different rules and regulations in regards to what requirements we should be asking these pros to meet, it is because of this that we also leave the vetting process in the hands of the homeowner" (taken from an email sent by *****, Manager, Homeowner support). *Employee Name omitted by moderators.

    They want the homeowner to believe that it is safe to use the Porch.com service when help is needed around the home but they do not disclose that rudimentary background checks are not done in fact they say the exact opposite. After a contractor is found to be less than trusted, less than reliable, less than safe, Porch blames the homeowner for not vetting the contractor. PORCH BLAMES THE HOMEOWNER. Porch takes the homeowner's request for services, sends the homeowner information on a supposedly vetted and background checked contractor, and when it is discovered that Porch did not background check the contractor but rather asked the contractor to background check themselves, and a convicted/registered sex offender is found to be in the database, they blame the homeowner (see excerpt above taken from email to complaining homeowner).

    Porch will try to get around these facts by admitting that they farmed the homeowner's request to another service, Networx.com, but the homeowner is not informed of this upfront. Since the initial request is made through Porch.com, it leads the homeowner to believe that the information listed on the Porch.com website is accurate. One of the companies Porch uses is Networx.com. They have the exact same response when asked how this happened. In fact, ****** (Employee Name omitted by moderators. ), Resolution Agent, at Networx.com threatened the complaining homeowner with legal action if the homeowner said anything "inappropriate" in complaining and leaving feedback on the internet. Get that, it is the homeowner's fault for believing the claims made on the Porch.com website, and when the homeowner starts to complain, legal action is threatened.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Jan 28, 2019

      Company Response from Porch

      Greg,

      We are very sorry to hear about this experience. We have already connected with you directly about this, if you need further assistance please reach out to homeowner@porch.com.

      All Porch Services professionals have been vetted, trained, and background checked so homeowners can trust the pros coming to their home. They also carry the required licensing and insurance applicable to the service and location.

      When connected with an independent contractor through the Porch Pro Network, vetting of the professional’s licensing, insurance, and reputation is the responsibility of the homeowner. When matched with professionals, homeowners should be sure to inquire about the credentials that matter most to them. We provide guidance for selecting the right pro for the job here: https://porch.com/advice/category/hire-right-pro. When homeowners are connected with professionals in the Porch Pro Network, they can read reviews about past projects and see the home professional’s response rate to better understand the company.


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