Mrs G.
Walnut Creek, CAMember since January 2019

Reviews (1)

    • Jan 9, 2019
    • Verified Reviewer

    Shift Car Buying Service

    Trust your gut

    Overall Experience:

    These days, there are so many scams that it's hard to determine the good folks from the bad. So, I tend to do my due diligence and double check on things. Shift's process to sell your car is to:

    1) Get an online estimate.

    2) Schedule an inspection (they come to you...nice touch).

    3) They can drive away with your car (NO), or you can schedule a drop-off.

    4) They process the DMV paperwork and resell the car.

    I completed my original online estimate a few days prior to my scheduled inspection (prior to pulling out my original sales sticker). On the day of the inspection, I realized that I had selected incorrect features. So, I completed an additional online estimate to see how much different the new estimate would be from the former. There was a $100 difference (nice!).

    Here's the due diligence part - I decided to call Shift to confirm that the new quote would match the quote I'd receive from a live person. I spoke with a not-so-polished representative, who quoted me $1000 less than the new quote, stating that based their search of my VIN, the packages I selected were not accurate. When I mentioned that I selected the wrong packages and ran a new estimate that was $1000 higher than what he quotes, he stumbled and rambled on about the online amount being "just an estimate." Intentional or not, it certainly felt like the old "bait and switch."

    Needless to say, I canceled the inspection appointment, disinterested in wasting my time with yet another person who would try to justify an instant $1000 drop-in the offer from what I was provided online.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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