Jann L.
Salt Lake City, UTMember since January 2019

Reviews (1)


    • Jan 11, 2019
    • Verified Reviewer

    MindInsole

    Scam company

    I know my review won’t show up on your site because I have nothing good to say about this company and the way they do business. I have severe issues with both my feet. Eight surgeries to try and correct the problem, but didn’t help. I’ve tried everything from, different brand and styles of shoes, sandals, inserts custom made to others, nothing helped. I received an email for the MindInsole shoe inserts, so I figured what have I got to lose, just maybe they would work for me. So I placed an order for the MindInsole shoe inserts.

    I received them, tried them, and they made my already excruciating pain worse, I was so disappointed.

    I knew I couldn’t use them so for months I’ve TRIED and TRIED to contact the company many many times, by email and phone, but heard nothing back from them in any form. I believe this is a scam company. Take people’s money and run...all I wanted was to return the insoles and get a refund, but how can that happen when nobody from this so-called company has the decency to contact me back to work out the issue. I’ve never had anything like this happen from any of the companies I’ve dealt with. So unprofessional and discouraging. They keep emailing me to get me to buy new items, but can or will they contact me to resolve my problem, NO! I’ll never buy anything from this so-called COMPANY again.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Comments (1) Link to this Review
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    • Jan 13, 2019

      Maricel B.,

      Hi Jann. We are sorry to hear about this feedback. Our goal is to provide meaningful relief to our customers and not to add any more pain to them. It is normal to feel discomfort upon initial use since the feet are still getting used tot he massage points. Try wearing them for 10-15 minutes to start per day, and slowly increase the time you wear them every day so your feet can get used to the acupressure. For sensitive feet wear socks. Tip: For very sensitive feet try thicker socks to start, then use thinner socks on day 2.

      Hope this helps!

      Thank you.

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