We bought this machine in November. It clearly had problems from the start. Customer service takes an average of 40 minutes to get through. Sometimes it just sent me to a deadline.
Once through, the customer service (which is ICON, the manufacturer) said "she'd never buy a NordicTrack." She also said she was in a call center where she was hired three months ago in a class of 20 and only three of them remained.
It also seems as if NordicTrack knew this part was defective before it was sold and they are backordered by the 100s. In an earlier call (I'm now on my 5th separate call to customer service; each one taking 30+ minutes on average to get through), the agent said: "we just got 50 of these consoles in, but I don't think you're far enough up on the list to get one." THAT'S how routine faulty equipment and bad service is. It's pretty acceptable and normal. Not at all what you would expect paying nearly $2000 for equipment. We bought this because we thought we were getting a quality machine.
It just seems like the whole operation, from manufacturer to customer service, is fundamentally poor in quality and not very concerned about it once they get your money. Buyer beware.
Bottom Line: No, I would not recommend this to a friend
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