Richard K.
Richard K.
East Africa, UgandaMember since January 2019

Reviews (1)


    • May 10, 2019
    • Verified Reviewer

    TruthFinder

    Updated review

    Update

    After I filed my complaint I have since received a 100% refund of the money I paid. I should give TruthFinder another try.

    Bottom Line: Yes, I would recommend this to a friend

    17 people found it helpful

    Link to this Review
    • Previous review
    • Jan 12, 2019

    Paid for report that has not been delivered

    Recently, about four days ago, I requested for a search report from TruthFinder for an old friend, penpal to be exact.

    I paid for the fee asked for. The last I remember was advice that my report was ready, and then there was a prompting to "Read Report."

    When I clicked the prompt "Read Report," the screen went blank and I have not been able to get through to TruthFinder since. I have tried to call them severally but all I get is a machine responder that advises you get help from "help@truthfinder.com." I have sent a mail since, but haven't had the courtesy of a reply yet. Have I been conned? I paid about $27 for the report; this amount is renewable every month. I do not intend to do any further searches. What do you advise?

    • Jan 14, 2019

      Company Response from TruthFinder Inc.

      Hi Richard,

      I’ve tried to look up your account, but nothing is associated with your name, so it’s likely that your membership was not processed. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.

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