After I filed my complaint I have since received a 100% refund of the money I paid. I should give TruthFinder another try.
Bottom Line: Yes, I would recommend this to a friend
17 people found it helpfulLink to this Review
Recently, about four days ago, I requested for a search report from TruthFinder for an old friend, penpal to be exact.
I paid for the fee asked for. The last I remember was advice that my report was ready, and then there was a prompting to "Read Report."
When I clicked the prompt "Read Report," the screen went blank and I have not been able to get through to TruthFinder since. I have tried to call them severally but all I get is a machine responder that advises you get help from "email@example.com." I have sent a mail since, but haven't had the courtesy of a reply yet. Have I been conned? I paid about $27 for the report; this amount is renewable every month. I do not intend to do any further searches. What do you advise?
I’ve tried to look up your account, but nothing is associated with your name, so it’s likely that your membership was not processed. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.