This company is the most disgusting company with the worst customer service I have ever dealt with, because they are such horrendous liars! They do not make it clear that you have to CALL to cancel the subscription that they sign you up for online when you purchase the product for the first time. I removed my credit card information and my shipping address so that they would not ship it again with their auto-renew program. Guess what? After my credit card changed and I did not give them the updated security code, these hackers were still able to charge my credit card. I called to cancel the order 2 HOURS LATER, and they said they could not cancel it because it was "already in processing". That is the biggest lie and scam I have ever heard in my entire life. I told them to reroute the package to their returns department so I could immediately get a refund. They said they would request that through upper management and that upper management would call me within 24 hours. Guess what? Those liars obviously did not call me within 24 hours.
I canceled my auto-renew membership, but God knows if they actually canceled it, they are such a scam, I do not trust them at all anymore. They have forced me to pay for this second shipment and are forcing me to receive this second shipment because the supervisor said "we tried to reroute it back to us but were unable." Guess what? She lied because the person before her told me that upper management responded to my request that they couldn't reroute it back to themselves that they had to send it back to my updated address. These liars are scammers and force you into their product!
I repeatedly told them that they are sending that box to an address I'm no longer at and that box will get stolen. They didn't care. Especially the supervisors. The poor customer service reps are just messengers.
Anyway, after 48 hours they couldn't even give me a tracking number for my package, which is extremely shady! How do you not have a tracking number? So now I don't even know when this package will arrive to an address I am no longer at! How will I return it to get a refund?
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend
