Most stress-free I could have asked for! Just amazing! My car was delivered before the expected date. Customer service was amazing!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Vroom Review: How It Works, Pros and Cons
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Summary
Vroom is a car-buying website that helps you to buy a used or like-new car entirely online and avoid dealing with a pushy salesman. Our review will help you understand if this service is worth using.
Customer Reviews
Posted on Jan 7, 2021
Wonderful!
Pros and Cons
Vehicle
Customer service
Fast delivery
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! - Vroom Team
Posted on Jan 7, 2021
A great new option Vroom
Good price without the headache of car salespeople.
Late model with low mileage vehicles with a huge selection.
Site is unseen so a lot of trust is given to Vroom. I was rewarded with a great car in mint condition.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Good price with no negotiating
Huge selection
All done online from my home
Phone music while on hold is awful
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Thanks for the recommendation, and have an amazing day! - Vroom Team
Posted on Jan 8, 2021
Unbelievable!
Seamless experience from start to finish. There is not too much to say beyond this.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Simple
Easy
Quick
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, we're so glad that we were able to go above and beyond your expectations. Thanks for the recommendation, and have an amazing day - Vroom Team
Posted on Jan 8, 2021
Fast, reliable, and great service
They were absolutely great. I sold them my car and I wouldn’t change anything about their process! Incredibly fast, they gave me a great value for my car and their customer support is awesome. 10/10 recommend!
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Value for my car
Speed
Professional
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! - Vroom Team
Posted on Jan 9, 2021
Stress-free, easy process
I sold my car to Vroom, and it was the best way to do it. Their offer was, by far, higher than any other dealer’s. The process was extremely efficient and required very little of my time. Would definitely do it again with them!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Price offered
Efficient process
Not much time required
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, we're so happy we were able to help you out. If you have any further questions, please give us a call. We're always happy to help! - Vroom Team
Posted on Jan 11, 2021
Sold my truck to Vroom
I can sum up my experience in one word - wow. These folks pay the best and have a simple and easy transaction system in place.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Streamlined
Quick pay
Very fair
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, thank you for your kind review; we're happy to pass along your comments to the team. Our team is always available should you require any extra help. -Vroom Team
Helpful Review?
1 Person Has Voted
Posted on Jan 15, 2021
Amazing and easy
Process of selling to Vroom was so easy from A to Z and customer service was amazing. They were easy to deal with and committed to the offer they gave.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer service
Ease of process
Speed of payment
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Thanks for the recommendation, and have an amazing day - Vroom Team
Posted on Jan 16, 2021
Smooth sale with Vroom
The process to sell my car to (and get paid from) Vroom was smooth, timely, and very professional. Each time they indicated that something would happen on a particular date, it did, with no delays or hiccups.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
All milestones were met in a timely manner with no delays
The communication with Vroom was clear and understandable
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, thank you so much for your positive comments about Vroom. Thanks for the recommendation, and have an amazing day - Vroom Team
Posted on Jan 18, 2021
Sold my 2016 Miata for a great price
Amazing experience. I sold Vroom my 2016 Miata with very low mileage. The transaction was painless and I didn't have to be seen with persons off Craiglist and eBay. Their offer was higher than other online dealers.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Best offer for my used vehicle
Easy fast transaction
Vehicle Transporter was very professional
I gave away my signed title and vehicle without a deposit or payment
Company Response from Vroom, Inc.
Jan 22, 2021
Marlene, it is great to read such wonderful comments about your recent experience with us. Thanks for the recommendation and have an amazing day. -Vroom Team
Posted on Jan 21, 2021
Best car buying experience
Everyone I spoke with was helpful, courteous, and patient. I felt they wanted the best for me. Instead of the usual awful experiences of previous car purchases at dealerships.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
No haggling from seedy, greedy car salesmen
Easy
I was informed of each step as well as the next step
A little longer to get car than dealership
Company Response from Vroom, Inc.
Jan 24, 2021
Hi Cassandra, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day. -Vroom Team
Posted on Feb 1, 2021
Best prices and convenient process and delivery
The process was very straightforward, price was the best around, and delivery was faster than expected! Everyone I communicated with, even when a minor issue arose after delivery, was wonderfully friendly and helpful! I look forward to using them again.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Price
Convenience
No haggle
Good customer service
No “cons” were specified in this review
Company Response from Vroom, Inc.
Feb 6, 2021
April, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. If you need assistance again in the future, please don't hesitate to reach out. We're happy to help. -Vroom Team
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