Zulily

I purchased two pairs of Earth shoes. I already own some Earth shoes, so I'm well aware of what size I should order for this brand. The shoes arrived after a few weeks (when told they would ship in a few days), I tried them on, and they are too small.

I emailed Zulily and would have been happy with an exchange, but that couldn't happen. I was told I could return them, but Zulily doesn't give refunds. All you get is a credit on your account. This credit can only be used for merchandise. You have to put out more money for any shipping charges. This, to me, is borderline fraud. Actually, as I write this, I think I'm also going to contact my Attorney General's office and see what can be about this company.

Buyers are not forewarned that they will not get a refund prior to purchasing. Buyers are not forewarned that any credit cannot be used towards future shipping. DO NOT buy from this company unless you are absolutely 100% certain that you're going to LOVE what you ordered!

Bottom Line: No, I would not recommend this to a friend

So my experience with Zulily is as follows. I purchased high dollar items and was sent the wrong item, and I mean really wrong; color red instead of brown, and milky white instead of smoke or gray. I was told by two representatives that they would send me return information, but it never happened. Then the customer service manager sent me a survey to fill out and I got no return help there either. When I asked again, I got silence. Anyone have suggestions on how to get through to this company?

Bottom Line: No, I would not recommend this to a friend

I wish I had come to this site first!

The size charts for their clothes are so off the mark with some cloths! HORRIBLE and can't be trusted.

They won't give you your money back just store credit For what, more disappointment? Don't order!

Very disappointed. Not sure how they can stay in business.

They will take your money but won't give it back if you are not satisfied with the items you ordered. Store credit sucks!

I'd give a 1/4 star if I could.

Bottom Line: No, I would not recommend this to a friend

The item I saw so pretty online was not the same item that came to my house! It had a completely different pattern layout! The dress I got was tacky and not to be compared to the one shown online. Shipping takes three weeks for one item. Plus, they won't give me the option to return it, so I'm stuck with this tacky dress. I am never shopping there again.

Bottom Line: No, I would not recommend this to a friend

I purchased from Zulily two times. Both experiences were the same.

The leggings were so sheer you could see my skin and underwear clearly, and the pattern in the leggings was so mismatched that the backside looked like a completely different pattern. Even with a tunic the fit and look were bad. They used a polyester fabric used more for dresses. Thre was absolutely no spandex to cuddle your legs. They were so cheap, terrible and uncomfortable I wouldn't even wear them to bed. They are in the trash.

The tunic I purchased is a below-the-knee dress, and I am 5'6". Of the eight items I have purchased only two will I wear, and that is only because I spent so much money. Horrible, horrible quality. Never again!

Bottom Line: No, I would not recommend this to a friend

Each article was the cheapest quality material and looked nothing like on the website. I go to return, and it is a store credit. I don't want their cheap clothes (then Kmart), and I'd be embarrassed to own this store.

Bottom Line: No, I would not recommend this to a friend

I bought a couple of framed posters that are supposed to be 72x48, but what I received were 23x15. I talked to a couple of rude reps, and they refused to do anything about it. I asked to talk to a manager, but they claimed there are none available. I am trying to return the items, and now they want to charge me for return shipping and restocking fees.

No sense of customer service, no integrity. Total rip off. Stay away.

Bottom Line: No, I would not recommend this to a friend

I ordered a 1X shirt, and the shirt that was sent to me was not a 1X. It was so small that it was probably a size Small. I requested a return authorization and was told that with the return fees (plus I must pay for the return postage), I would only get $2.00 in store credit.

I decided to give the shirt to a friend instead of returning it for such a small reimbursement. I will not shop at Zulily again and intend to tell my friends of their ridiculous return policy on a misrepresented item.

Bottom Line: No, I would not recommend this to a friend

(1) Total violation of privacy. Zulily messaged me on Facebook, even though I did not use Facebook to sign up into their account, and I did not use the same login email for their account as I do for Facebook. They had to go out of their way to get my information. It is totally unacceptable that they should use an email address not actually given to them, or to contact customers via social media uninvited.

(2) I had my package sent to the address I was going to be at based on their stated shipment timeframe. Then I got an email saying that it was coming significantly sooner. Great. Except I was not going to be at that address when it arrived.

First, I called UPS directly to see if they could redirect my package. I was told that since it wasn’t exactly a UPS package, but rather a UPS Mail Innovations package that was going to be handed off to the post office, I had to call the shipper Zulily themselves.

I did. The lady who picked up punted to the post office. I asked if she could call them for me and redirect the package since they are the shippers. She claimed she couldn’t look up the phone number because non-work-approved websites can’t load on her computer.

First of all, does anyone else believe that this lady does not have her own smartphone from which to look this up if she really wanted to be helpful?

Secondly, I don’t know if I believe that she didn’t have access to the United States Post Office website, especially since every transaction they do with a customer involves some sort of shipment, and I’m betting many, if not all, involve the post office. How else are they supposed to keep on top of shipments themselves without a way to communicate with the post office from work?

I looked it up for her. She kept on waffling. She said she would try to call, and either way, she would update me.

I have had no updates. Do their phones also not work, then?

Another representative told me that they don’t have the authority to redirect packages. I do not believe this at all, you are the one who sent it, after all. And you have the tracking number, which is the only information you yourself give the customer, who would then be able to redirect packages. I suspect that what happened is, if she bothered to call the post office at all, she was told what I was by the postal office, that I had to pay $12 and get an additional priority mail label, so she didn’t redirect my package.

I can understand if the issue were my fault, but I chose my address solidly based on their own shipment timeframe. This wasn’t a difference of days, but weeks.

Based on such poor customer service (by which, I don’t mean an inability to handle an issue, but rather, the entire attitude was that it wasn’t something she wanted to handle at all) I don’t really see the point of doing business with this company, especially since this may result in the loss of package.

Bottom Line: No, I would not recommend this to a friend

I have ordered a few items from them and was disappointed on every item. It takes forever to receive and every single thing has arrived damaged or misrepresented. The company gives you the run around about excepting returns and blames vendors for issues.

Bottom Line: No, I would not recommend this to a friend

First of all, they represented a pair of pants as cotton, and they were that slimy polyester. Also, they don't offer returns, only store credit! And this is after they withhold for a RESTOCKING FEE! With all the ease of shopping on commerce out there, I recommend shopping elsewhere!

Bottom Line: No, I would not recommend this to a friend