Zulily

I bought my daughter some boots two weeks ago because they said they would be here in time for Christmas. I checked this past week and they said they would ship. Low and behold Zulily sent an email saying they would not arrive in time for Christmas. Now they waited until 9pm on the Friday before Christmas to send it. I have no time to order something to arrive by Christmas and am frustrated because most similar items are gone in the stores. It's fraud to sell an item you do not have. Plus my card was charged. They don't even have the boots and charged my card. Seems fraudulent.

Bottom Line: No, I would not recommend this to a friend

I have ordered through Zulily a few times now and every time something goes wrong. Very long shipping times as well as charge problems.

They have automatically checked me out with PayPal once. Long story short, that one mistake put me out of that money for days, and caused problems with my bank. They never take credit for their mistakes. They are always telling you to call other companies because they can't do anything about the issue, playing phone tag with everyone for hours and not resolving anything.

They also have put the wrong address on the package. I bought it as a Christmas present and I had ordered early because I knew they took forever to ship in hopes that I would get the gift on time. Someone at Zulily had written the wrong apartment number on the package so the shipper sent it back to the factory which was not Zulily. I had to wait again to get the package. It still has not arrived and it's only two days until Christmas. I had ordered over a month ago. I still have to ship the contents to family. It will definitely not get to them on time. Zulily did not want to take credit for the mistake they made. I spoke with one gentleman and he told me that as soon as they received the package they would get it to me as fast as they can. I asked his name to be sure. When I called back, I told the lady I talked to someone who promised it would be there on time before Christmas. She asked me his name and said she had no idea who he was and that it is not up to them. Leading me to believe that the man I spoke with was just telling me whatever I wanted to hear to get off the phone with me.

In all, Zulily has just caused a lot of stress in my life. The experience of buying through them has never been a happy one. I really dislike Zulily. They only give me headaches. I will never order from them again and I really hope people take the advice of everyone who posted on here.

Bottom Line: No, I would not recommend this to a friend

I shopped Zulily for the first time on Labor Day Monday for the Holiday Sales, not only for myself but for Christmas too. I don't get much free time because I work so much and instead of doing other things or shopping other companies, whom I always have success with, I shopped Zulily.

Then on Tuesday I get a shabby email which the company knowingly knew was not true. It said it that after I spent hours of shopping online with them, catching the sales, that my "orders were all Uhm... another lie.

So I being concerned but wary of Zulily, call and of course it was NOT my bank card, in fact my bank had already APPROVED ALL 3 of my orders on that day. THEN I waste my time calling them back and they tell me, well it was a triggered alert and for me to go create a new account if I wanted to order anything.

I asked about my order and all the time I spent on it and that I did nothing wrong. They said they could not help me - the order was

That is all time WORSE company attitude. All the LIES THEY TOLD me, getting me upset and concerned OVER NOTHING. And their lack of professionalism and laziness, careless customer care, not sure how they can justify them not telling the truth, and treating their customers who place orders with them with a little more sincerity and care. A company who blatantly lies and cares less, for no reason at all, is scary in this day and time and I am in awe of what I have experienced.

They have no professionalism and I no longer have any confidence in such a company and I am surprised they remain as big and in business with those type of operations. So please be aware and don't believe anything they say in email or over the phone as if it is the gospel or truth. Follow up and do your own research. They should not be treating people and customers this way.

I told them I would share with others, for the first time in my life, the truth of what I experienced with them because it is super unethical and people like myself deserve to know and be warned. Sad because I thought I had accomplished so much on Labor Day and I regret ever choosing them to shop with. I am sticking with companies I know to be professional, honest and sincere with their customers.

Bottom Line: No, I would not recommend this to a friend

Ordered a pink and red dress, $60.00 total including postage. Dress was ORANGE, cheap and nasty quality. I had to pay $14.44 for postage to return the dress. The cost of the experiment was about $25.00. Could have bought 2 far better dresses from the thrift store and not wasted my time. Wanted something nice for a special occasion. Saleswoman argued it was the right colour called pink. Shows pink on the website but looks orange.

Bottom Line: No, I would not recommend this to a friend

Don't waste your precious time or money with these people. The products, especially the women's wear don't look anything like what is pictured on the site. It takes in some cases more than two months to receive your order. Most of the time it dribbles in one piece at a time. What they do is take orders from the public THEN they place an order with China.

Also, they make returns difficult. You have to contact them and ask permission. In one order I ordered four tunics, all in the same size, but when they arrived they all were different sizes. Stay with reliable online clothing retailers, and stay away from these people.

Bottom Line: No, I would not recommend this to a friend

Despite their long delivery waiting periods in this era of Amazon Prime and the likes of free 2-day shipping, I was still a customer because Zulily was able to get some good deals. Fast forward to 2 days ago, when I placed an order of over $100 with them and realized that I had erroneously included 2 of the same item, I quickly went to the screen of my open orders and canceled that one duplicate item and Zulily sent a cancellation confirmation within minutes. Phew! Problem solved.

But no, today I get an email that they canceled the entire order. When I called customer service, the rep could not tell me why but was able to tell me that the entire contents of my order had been sold out. I am so done with these fly-by-night online merchants with crappy customer service.

From now on, it's Amazon or the actual company websites. I doubt they will stay in business for long after reading these other reviews. It's time for a renewal in better customer service with these companies.

Bottom Line: No, I would not recommend this to a friend

Very unhappy customer. Orders take forever to be shipped. They give you the run around when requesting a refund. They want you to go back and forth with PayPal to get your money back. Canceled an order September 14, and it's September 24th and I still haven't gotten my money back. I'm done with this place.

Bottom Line: No, I would not recommend this to a friend

I bought a pair of cute printed rubber boots and they are too large. The size is not the standard size 6. I called twice and asked for return information. I was told I would receive an email with a return mailing label and instructions and then I would receive a refund.

The reps were very nice. They said they were having system problems and it could take 24-48 hours to receive. Generally, you get something like this the minute you ask for it while the rep is on the phone.

It is now 5 days later and no refund mailing label and instructions. Basically, they lied and I am stuck with boots I cannot wear. Never again will I buy from them.

Bottom Line: No, I would not recommend this to a friend

I ordered a cute, top that was gathered in the front. What I received was a plain t-shirt. I complained and asked for a refund, so they shipped me another plain t-shirt, without my consent. I complained again and asked for a refund and they gave me a credit of $10. Sorry, no refunds.

Bottom Line: No, I would not recommend this to a friend

Made a purchase 36 days ago and still have not received my order. Service rep was not helpful but did send me a nice e-mail reminding me that it takes 21-28 days to receive your order. Am I missing something here?

Bottom Line: No, I would not recommend this to a friend

Several weeks ago, I spent over $600.00 placing several orders for a ton of clothes as Christmas gifts for my grandchildren.

I have used Zulily before and all went well.

Not this time however. All the orders were quickly invoiced so they have all my money. Nothing has happened since. Not one item from several vendors has been processed. I have called many times.

I have emailed and texted over and over pleading for help. The items all said guaranteed Christmas Delivery. Now, all they say is “Well, if the items don't arrive, we will send you an email by the 23rd of December.

I gave all my money to Zulily. I can't shop for them again. It will take forever to get refunds.

It is obvious that all my orders went dead instead of being processed from the outset. Thus, it will probably be a terrible Christmas for two sad little girls. I am in shock that no one in customer service will take the initiative to help me by processing these orders.

If a miracle occurs, I will be thrilled to return to this site with an update.

Bottom Line: No, I would not recommend this to a friend