Zulily

Zulily

Overall Rating

2.0

171 Customer Reviews

Write a Review

Summary

Zulily provides daily deals on a wide variety of brands in categories such as clothing, toys, housewares, and school supplies, with claimed discounts of up to 70% off.

Pros

  • New merchandise offered daily
  • Price matches Amazon and Walmart.com
  • Lower prices than many retailers for popular brands

Cons

  • Slow shipping time
  • Refunds only provided as store credit
  • Must pay $8.99 restocking fee for returns
  • Item quality is questionable

Customer Reviews

2.0 Stars out of 171 Reviews
5 Star:16% 4 Star:6% 3 Star:2% 2 Star:9% 1 Star:64%
25% Recommend This Company
Start your review of Zulily:
Sort Reviews By

Posted on Oct 18, 2017

Cheap crap

By Sara H, Detroit, MI, Verified Reviewer

Both products I ordered and received were of inferior quality. They were supposed to be designer quality linens and a designer sweater. I got a crappy Kmart quilt and a printed sweater ala Family Dollar.

I will never order from them again since you cannot return your purchases.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 15 People Have Voted

Posted on Nov 2, 2017

Refunds/returns

By Karin Gerreman, Canada, Verified Reviewer

Every time I email them I get the same reply back saying "give us the tracking number, and we will expedite your store credit." What?

I bought boots, which were at least a size too small and found out I get a store credit only. I sent them back in the second week of September and can't find my tracking number from Canada Post but gave them all the other info. Still no store credit. I figure it is no good anyway, seeing that I will never buy there again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Apr 2, 2018

Good luck getting what you order

By Tiffany, Plymouth, MI, Verified Reviewer

I am having a baby soon and since they tend to have a lot of cute baby and maternity stuff at good prices, I spent a couple of months ordering quite a bit from them. Probably five separate orders in the past three months. I'm done, I won't shop with them again, and here's why.

I never know if I am actually going to receive what I ordered!

I always order at least three items in an order, which makes me feel ok about the shipping costs. So it's safe to say I have ordered around 20 individual items. Five of those items were canceled by Zulily WEEKS after they were ordered. They send a little email and give you a $10 credit for the inconvenience, but let's be real, the $10 only barely covers the shipping cost if I were to order something else. I'm sick of never knowing if I will get an item or not, it's like an online shopping roulette.

So I'm done with them and their ridiculous inability to actually ship the items I buy on their site. I'll stick with Amazon Prime with their FREE shipping and actual delivery of items I order.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Apr 26, 2018

If you can take the bad with the good then ok

By Cynthia Myers, Ohio, Verified Reviewer

Zulily really has some cute stuff that you don't see on other sites. The biggest and most important to me is it takes forever to get your items. I ordered five items on March 31st and today is April 20th and I have only received one of the five. I am used to other online stores shipping the items and getting them within a couple of days.

The other issue is taking a chance the clothing items I ordered for the kids will fit. They have a no return policy.

I didn't realize all this before. I guess shame on me. I should have done more research, but now that I know it is HIGHLY unlikely I will ever order from Zulily again.

But if you don't mind waiting a long time and know you're stuck with an item, then have at it.

Again I wish they would do some changes because they really do have some neat stuff.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Oct 11, 2018

You get what you pay for?

By Jessica B., Hillsboro, OR, Verified Reviewer

I bought a Bumbo magenta changing pad for an amazingly good deal. Usually, it's at least $70, but I got it for a little over $46 with shipping. I placed the order on a Sunday and received it on a Tuesday. Excellent shipping speed with tracking details. However, the Bumbo came unboxed (inside of the shipping box). The original box that it was in was flattened, and the changing pad was just sitting on top of it. It appeared to be an item that was returned by someone else but was not put in its original packaging. It was pretty unacceptable.

I don't know if the changing pad had already been used, but it looked clean, so I'll be keeping it. Based on other Zulily reviews, I am afraid if I return it, I'll never see my money again. I guess that's what we'll have to settle with for getting this product at such a low price.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Aug 11, 2022

Zulily review

By Joyce W. , New York City, NY

Poor-fitting items and poor quality. You pay shipping both ways so not worth returning items. I’m done with them.

Cannot recommend to friends.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Attractive offerings.

Poor quality merchandise.

Poor sizing.

Shipping costs.

Posted on Aug 8, 2015

Disappointed

By Sherry Ferguson , Pennsylvania

Well where to begin, I have not been able to understand how an item, say a dress can cost 178.00, on sale for 14.95, and not be name brand. Are we being made to believe we purchased an item that was a total steal? Yes we are.

I recently purchased name brand sunglasses, they arrived the only thing name brand on them - Made in China.

Bought a jump suit, medium, I tried it on, the look was like it was that of Steve Urckle - short from to shoulder to waist leaving the hip area up my butt, thus the Steve Urckle look.

Buyer be ware. I also gotten great items from them, but it does not to make up for deception of a product.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on May 7, 2017

Clothing doesn't stay in good shape for long. If it seems too good to be true...

By Alicia Michael, Maryville, TN, Verified Reviewer

Clothing can be expensive and reasonable. You have to be careful. If it says to handwash; be sure to follow directions. I got some nice things and not so nice things. Be sure to check the charts!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on May 16, 2017

A lesson

By Yen Luong, Vietnam, Verified Reviewer

They did reply to emails very fast, but seemingly they did nothing to solve the problem.

At the time I clicked "Confirm Order," the amount of money to pay for that order was charged immediately from my bank account. The customer service explained that it was not a real charge; it was just pending payment status. When the order was canceled before their shipment, that pending payment would have fallen off of authorization after 3-5 days. If you also encounter this case, no need to be frustrated. If you use a credit card, after 3-5 days, you will see your money back to your account. However, if you use a debit card, it will take 30 days.

Unfortunately, I used a debit card, so I had a frustrating shopping experience at Zulily. Anyway, after 30 days waiting and worrying, my money was back to my bank account.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Nov 20, 2017

Don't order anything if you need it on time

By Cathy Cridge, Newtown, PA, Verified Reviewer

After promising myself that I'd never order from Zulily again, I gave in and placed a few orders. The prices of the toys I wanted were really good and I couldn't resist. But again, I am disappointed. The toys did not ship on time and will not be here by the date I need them.

If you have lots of leeways as far as delivery, you can sometimes get a good deal, but don't order toys for a child's birthday; you may both be disappointed.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Nov 19, 2018

Bought a Dusty Sage Queen comforter.

By Rene S., Ham Lake, MN, Verified Reviewer

I ordered a Dusty Sage & Almond reversible comforter for a new Queen bed. When it arrived in good time, it was a Dusty Blue & Almond comforter, although it stated it was Sage & Almond. I wasn't sure I wanted to keep it, as it was in no way any color of green, but I liked the Almond side. I washed according to directions. It held together, although the wrinkles look permanent, and it says not to iron. I put it all on the bed, it looks ok (wrinkles apparent), but it's very comfortable. For the price, I will keep it, but the description in no way is the item I ordered.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted
Showing 122-132 of 171

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.